Virginia’s train stations in Ashland and Richmond have recently undergone significant upgrades aimed at improving safety and the overall passenger experience through the installation of advanced real-time information systems. These improvements come amid rising ridership and a push to modernize the state’s rail services.
At the Ashland Amtrak station, Pamela Novak, manager of the Ashland and Hanover Visitor Center, formerly relied on binoculars to assist travelers in identifying train arrivals, a makeshift solution prior to the deployment of the new Passenger Information Display System (PIDS). This system, now operational at both Ashland and Richmond Main Street stations, provides clear, real-time updates on train arrivals, departures, and track assignments through visual screens and audio announcements.
The system also enhances safety by reducing the need for passengers and volunteers to venture onto the tracks in search of information, a common practice before the upgrades. According to Mike McLaughlin, Chief Operating Officer of the Virginia Passenger Rail Authority, accessible and reliable information is crucial, especially at stations like Ashland where crossing tracks can be dangerous once a train is in sight.
The PIDS integrates features such as adaptive sound systems that adjust to environmental noise levels and updates during service disruptions, ensuring passengers remain informed regardless of station conditions. As of March, stations including Lynchburg, Newport News, Norfolk, Petersburg, Williamsburg, and Richmond Staples Mill have been equipped with this technology.
Amtrak Virginia, which operates the trains connecting these stations with major hubs like Northern Virginia, Washington D.C., and Boston, emphasizes the importance of timely communication. David Handera, Vice President of Accessibility and Stations & Facilities at Amtrak, highlighted the commitment to enhancing customer interactions across all platforms.
The installation of these systems also aims to foster safety and boost ridership. According to VPRA’s COO, McLaughlin, well-informed passengers are less likely to encounter safety incidents and can better manage their travel time. This not only improves safety but also benefits local businesses through increased foot traffic, as travelers have more flexibility to explore shops and eateries nearby.
Recent ridership figures underscore the success of these upgrades. In July, Amtrak Virginia recorded its highest monthly passenger count since its inception in 2009, with over 131,700 travelers, nearing the December 2024 record of 136,400.
Local officials and tourism leaders have expressed enthusiasm about the future prospects these technological enhancements bring. Martha Miller, Ashland’s assistant town manager, noted the significant leap forward in safety and technology, while Katherine O’Donnell from Richmond Region Tourism praised the improvements for making travel more seamless and inviting.
Pamela Novak, who has been a fixture at the Ashland station for nearly two decades, plans to retire in October. Reflecting on her years of service, she acknowledged the integral role trains have played in Ashland’s community and its tourism industry, especially during busy periods when hundreds of visitors pass through the station daily.
As Virginia continues to modernize its rail infrastructure, these developments are expected to serve as a catalyst for increased ridership, safer travel, and a more connected community for both residents and visitors alike.
It’s inspiring to see how Virginia is investing in technology to enhance safety and improve the passenger experience at its train stations. The implementation of real-time information systems like the PIDS truly makes a difference, especially for those unfamiliar with the stations or traveling during busy hours. I remember visiting a station in another state where outdated information caused some confusion, leading to last-minute rushes that could have been avoided. The adaptive sound systems seem like a thoughtful feature, catering to various environmental conditions and ensuring everyone stays informed. This progress also highlights how crucial clear communication is in encouraging more people to choose rail travel, potentially reducing road congestion. I’m curious, though—what strategies are in place to ensure the technology remains reliable and easy to update as needed? Also, how are stations preparing staff and volunteers to assist passengers with these new systems? I’d love to hear about different approaches to integrating technology and human support for a seamless travel experience.
I really appreciate the focus on safety and passenger experience improvements at Virginia’s train stations. It’s impressive how the new Passenger Information Display Systems (PIDS) not only keep travelers better informed but also reduce risks by eliminating the need for people to cross tracks unnecessarily. Having worked at a busy station myself, I know how vital reliable, real-time updates are, especially during peak hours or service disruptions. The adaptive sound features are a nice touch, ensuring everyone, regardless of ambient noise, can stay informed. Regarding staff and volunteer readiness, I wonder if there are ongoing training programs to help them maximize the benefits of these new technologies? Plus, as ridership continues to grow, what plans are there for expanding these systems even further or integrating other forms of digital engagement? I believe these advancements are key to encouraging more people to use rail services — it’s about making the experience smoother, safer, and more accessible for all.