Virginia has taken significant steps to improve safety and convenience at key train stations, notably Ashland and Richmond. The deployment of new Passenger Information Display Systems (PIDS) at these stations marks a modern upgrade designed to provide real-time updates on train arrivals, departures, and track assignments through both visual screens and audible announcements. This initiative aims to address longstanding issues faced by travelers, including uncertainty about train timings and track locations, which often led to confusion and safety concerns, especially at stations without in-person staff.
Pamela Novak, the manager of the Ashland and Hanover Visitor Center, previously relied on binoculars to monitor train movements and assist travelers—an improvised solution that has now been replaced by the sophisticated new system. Novak’s role highlights the community’s close relationship with the station’s operations, which has historically been a hub of activity, especially during peak travel times.
The PIDS technology, developed in collaboration with Amtrak and the Virginia Passenger Rail Authority (VPRA), offers comprehensive updates accessible to passengers through multiple channels. The system’s capabilities include not only real-time train tracking but also alerts during service disruptions, with adaptive sound features that cater to environmental noise levels. Currently, stations in Lynchburg, Newport News, Norfolk, Petersburg, Williamsburg, and Richmond’s Staples Mill Road are equipped with these advanced displays, supporting Amtrak’s extensive service network connecting Virginia to major cities such as Washington D.C., Boston, and beyond.
The upgrade aligns with broader efforts to enhance public safety and improve the overall travel experience. “Proper information reduces the risk of safety incidents,” notes VPRA COO Mike McLaughlin. At stations like Ashland, where crossing tracks is restricted after train arrivals, timely updates are crucial for passenger safety. Although Fredericksburg offers an underpass, the need for accurate and accessible information remains vital for all travelers, particularly those with mobility challenges.
Beyond safety, these improvements are also fostering increased ridership. The latest figures from Amtrak Virginia indicate a record-breaking July with over 131,700 passengers, the second-highest monthly total since the service’s inception in 2009. This surge benefits local economies and tourism, with businesses experiencing increased foot traffic and travelers enjoying a smoother, more reliable journey.
Local officials, including Martha Miller of Ashland and Katherine O’Donnell of Richmond Region Tourism, have praised the technological upgrades for their role in promoting regional connectivity and tourism. Miller, who plans to retire soon, reflects on the historic significance of train travel in Ashland and the community’s deep-rooted relationship with the rail service.
As Virginia continues to modernize its rail infrastructure, the focus remains on safety, efficiency, and customer satisfaction—elements that are essential for fostering sustainable growth in the state’s transportation network.